Terms of purchase

Robust Nordic Ab, Business ID 3297498-4, Seinäjoki, Finland.
Email: asiakaspalvelu@robustnordic.fi, phone 050 372 0007 (weekdays 10–15).

These terms apply to all orders placed in the online store. By ordering you accept the terms in force at the time of the order. You must be at least 18 years old to order. Purchases are governed by the Finnish Consumer Protection Act.

You order by adding products to the cart and confirming the order at checkout. You will receive an order confirmation by email, and the agreement is formed when it has been sent. We reserve the right to cancel an order, for example because of an obvious pricing error or a product being out of stock; in that case we refund any amount paid without delay.

Prices are in euros and include VAT. Shipping costs are shown at checkout before you confirm the order. The price shown in the store at the time of ordering applies.

You can pay by card, MobilePay, online banking or Klarna. See Payment methods for details. Payments are processed by a trusted payment provider over a secure connection.

We deliver orders to Finland only. Orders are processed in 1–2 business days and delivery usually takes 2–5 business days. Orders over €50 ship free. More information: Shipping terms.

With a subscription you automatically receive the products you have chosen at the interval you select (30, 60 or 90 days). Subscription products cost 15% less than a one-time purchase, starting from the first order.

• Billing: the first order is charged when you subscribe, and each following delivery is charged automatically to your saved payment method. We will notify you by email of any price change before the next charge.
• Changes and pausing: you can change the interval, reschedule or skip a delivery and pause the subscription in your account (Manage subscriptions) or by contacting customer service. Changes must be made before the next billing date.

• Minimum term and cancellation: the subscription runs until further notice. You can cancel it once the first order and one subscription delivery have been delivered. Cancellation takes effect when made before the next billing date; a delivery that has already been charged will be shipped.
• Renewal: the subscription renews automatically until you cancel it. You will receive an email for every new order.

As a consumer you have a statutory 14-day right of withdrawal, and in addition we offer 30-day returns on unopened products. For hygiene reasons sealed products cannot be returned if the seal has been broken. Instructions: Returns.

If a product is faulty, damaged or wrong, let us know within a reasonable time of noticing the fault at asiakaspalvelu@robustnordic.fi. Include the order number and preferably a photo. We will remedy the fault by sending a new product or refunding the purchase price, and in that case we cover the return costs.

We aim to resolve any disagreement primarily through negotiation with you. You can also contact the consumer advisory services and refer the matter to the Consumer Disputes Board. EU online dispute resolution platform: ec.europa.eu/consumers/odr.

We may update these terms. Orders are governed by the terms in force at the time of ordering. Subscribers will be notified of material changes by email before they take effect.