Terms of service

General Terms and Conditions of Robust Nordic AB

1. Application of Terms

These order terms describe the contractual terms that apply to all orders placed with Robust Nordic AB, the e-commerce store owned by Robust Nordic AB at www.robustnordic.fi ("E-commerce"), and remote sales transactions.

By ordering products from Robust Nordic AB (Company Registration Number: 559468-2824), the customer agrees to these terms.

Robust Nordic AB reserves the right to change these terms at any time. The modified terms apply to orders placed on or after the effective date specified by Robust Nordic AB.

2. Ordering and Customer Requirements

To place an order via the e-commerce store or remote sales, you must:

• Provide your first and last name, address, phone number, email address, and any other requested necessary details.
• Be at least 18 years old.
• Be the authorized holder of a valid payment or credit card if paying at the time of ordering.

If the order is placed on behalf of a company, the company must ensure that the representative placing the order is authorized to enter into an agreement for the purchase and delivery of products on behalf of the company. The company is responsible for all orders and other actions made using its company registration number.

You are responsible for the accuracy and completeness of the information provided to the seller in the e-commerce store and remote sales. Robust Nordic AB is not liable for any damages resulting from incorrect information. If your address changes, you must notify Robust Nordic AB to ensure proper delivery.

The handling of personal data follows the principles outlined in the privacy policy. Personal and payment information is transmitted through a secure connection.

Robust Nordic AB reserves the right to approve all customers before processing orders.

3. Order Processing, Contract Formation, and Order Confirmation

Once we receive your order in the e-commerce store, we will send you an order confirmation and/or a receipt via email, depending on your chosen payment method. This will include details of the ordered products.

For remote sales, you will receive an order confirmation with the products, which will also include your billing details.

We recommend keeping the receipt and/or order confirmation for future reference, as they serve as proof of your order. We reserve the right to reject an order if it appears unusual.

4. Products, Delivery, and Order Types

Robust Nordic AB does not guarantee product availability in the e-commerce store or uninterrupted access to the store. We reserve the right to modify, suspend, or discontinue the sale of any product without prior notice or liability.

Customers can place orders as either one-time purchases or subscription orders:

• All orders placed through the e-commerce store are one-time purchases unless otherwise requested.
• All remote sales orders are automatically considered subscription orders.

For one-time purchases, the customer receives a single product shipment. The order does not continue afterward. If desired, a one-time purchase can be converted into a subscription order by contacting customer service at +358 50 372 0007 or emailing asiakaspalvelu@robustnordic.fi.

Subscription orders continue indefinitely until canceled. Products are delivered at predefined intervals. Customers can adjust delivery frequency, pause shipments, or expedite an order by contacting customer service. Subscription orders always offer a better price compared to the normal price of an equivalent one-time purchase.

Remote sales orders are always subscription-based and continue until canceled. Customers must cancel or modify their subscription at least 14 days before the next scheduled delivery. The next delivery date and last modification date are provided in the customer's first invoice. Cancellation requests should be made by calling customer service at +358 50 372 0007 or emailing asiakaspalvelu@robustnordic.fi, including the invoice number or full name and address details.

Orders are typically delivered within seven (7) business days from processing. Delivery times depend on postal service speed. Products are only delivered within mainland Finland.

For one-time purchases via the e-commerce store, a €3.90 shipping fee applies. Customers only pay one shipping fee regardless of the number of products ordered. Orders are always subject to force majeure conditions (e.g., strikes, natural disasters, etc.).

5. Billing, Pricing, and Payment Methods

The price charged for a product is the price valid at the time of order placement and confirmed in the order acknowledgment and order confirmation.

Robust Nordic AB reserves the right to change prices without prior notice. The updated prices apply to orders placed after the price change.

For complaints, we recommend contacting Robust Nordic AB first.

• Products ordered via the e-commerce store are prepaid.
• Subscription orders are billed upon product delivery.

Invoices must be paid by the due date. If an invoice is not paid on time, we may suspend the order until payment is made. Payments overdue by more than seven (7) days will incur statutory late payment interest and a reminder fee. If payment is not made despite reminders, the debt may be transferred to a collection agency.

Failure to pay does not constitute cancellation. Customers must contact customer service for proper return instructions before sending back a product.

6. Right of Withdrawal and Return Policy

Under the Consumer Protection Act (6:15), consumers have the right to withdraw from an order within 14 days of receiving the first product shipment by notifying Robust Nordic AB via phone, email, or another clear means.

Returned products must be unopened and in their original condition and sent to:

• Finland: PL 42, 00531 Helsinki
• Sweden: Box 530, 116 74, Stockholm

If a returned product is opened or unsellable, the full product price will be charged.

The 14-day withdrawal right does not apply to subsequent deliveries in a subscription order.

Products must be returned unopened, unused, and in a sellable condition. They should be returned in the original shipping box or in a way that qualifies as a letter (max height 3 cm) to ensure a postage fee of €3.50. Return shipping costs are borne by the customer.

Not paying an invoice does not cancel the order. The customer is responsible for €3.50 return shipping costs for canceled and returned products.

7. Complaints

Customers must inspect their order immediately upon receipt or within 14 days. If a product is defective, incorrectly delivered, or does not match the order, the customer may submit a complaint.

Complaints should be made by phone or email to customer service. Incorrect products must be returned for replacement.

8. Applicable Law and Dispute Resolution

These terms, the e-commerce store, and remote sales orders are governed by Finnish law. Robust Nordic AB is not liable for delays or damages caused by external obstacles beyond its reasonable control.

9. Contact Information

For any inquiries regarding the e-commerce store, products, orders, or deliveries, please contact our customer service.